Can I return a product just because I changed my mind?
Not automatically. The Consumer Protection Act gives the consumer a right to return defective, unsafe, or misrepresented goods. A return outside of this is dependent on the retailers policy, except in the case of purchases as a result of direct marketing.
How long is the implied warranty on goods?
Consumers have the right to return goods that fail, are defective, or are unsafe for use within six months of delivery for a repair, refund or replacement (at the consumers choice).
Can a business refuse to honour a refund, repair, or replacement?
The business may not refuse to honour a refund, repair or replacement if the goods are defective within the six month period. The consumer chooses which remedy applies - not the supplier.
Are "no-refund" signs enforceable?
A no refund sign or policy is not enforceable in circumstances where it conflicts with the provisions of the Consumer Protection Act.
What can I do if a business refuses to resolve my complaint?
You can refer the complaint to the ombudsman for a resolution.
Can I cancel my fixed term contract early?
Consumers generally have a right to cancel a fixed term contract on reasonable notice, though reasonable cancellation penalties may apply.